For More Information

1. Where can I secure additional information regarding Mortuary Laws in the State of Texas?
 
2. If I have a complaint against a funeral director or a funeral establishment who should I contact?
 

Question #1Where can I secure additional information regarding Mortuary Laws in the State of Texas?
Answer:You may request a complete copy of Article 4582b, Texas Civil Statutes, and the Commission Rules, by contacting the Texas Funeral Service Commission. Their contact information is listed on our "Useful Phone Numbers" page.

Question #2If I have a complaint against a funeral director or a funeral establishment who should I contact?
Answer:First, discuss your problem with the funeral director and/or management of the funeral establishment. If you feel that you were not treated fairly, the funeral director should be given the opportunity to satisfy you. If this is not acceptable, you may provide the facts in writing to:

   Texas Funeral Services Commission. This the licensing and regulatory agency for all funeral establishments, funeral directors, and embalmers in the State. Complaints must be filed in writing, signed by the complainant, and specify the exact nature and circumstances of the problem. Send complaints to the address below. Enclose copies of all documents you may have received from the funeral establishment.

       Consumer Protection Division
       Attorney General of Texas
       P.O. Box 12548
       Austin, TX 78711
       512-463-2070

   The local Better Business Bureau
   
   The Federal Trade Commission:
       Federal Trade Commission
       Dallas Regional Office
       100 N. Central Expressway
       Dallas, TX 75201
       214-767-5501

   Funeral Service Consumer Arbitration Program:
       Funeral Service Consumer Arbitration Program
       2550 East Devon
       Des Plaines, IL 60018
       1-800-662-7666

 

More information about organizations and regulators who can provide useful information to the consumer may be found at our Useful Contact Information page.

Wade Family Funeral Home • 4140 West Pioneer Parkway • Arlington, TX 76013 • (817) 274-9233